Buraza.com was founded in USA as a place for real consumers to share their stories, deals, vouchers and tips. The purpose of the site is to encourage honest advice from genuine consumers, and as such self-promotion. Our staff try their best to collect best deals in the market. If you have special request, please let us know.
How To Make A Return - Step by Step
- If the return is not a warranty claim please first check that your return meets the conditions in our policies.
- Send us an email via the Contact page to notify us that you would like to return an item. When you email us please let us know your order number. We will confirm the return by email (normally within 48hrs).
- Wait for a confirmation email from our customer service giving instructions on how to return the item and where to post it - we will normally be in touch within 48 hours (weekdays).
- Package the item well with all original packaging materials and mark the parcel with your return reference number (this will be your helpdesk ticket ID) and if possible include a note with your name inside (a printout of our helpdesk email is ideal).
- Post the item back to us. we does not accept liability for goods damaged in transit while being returned, so please return using an insured delivery service.
- Once we receive the returned item(s) we will notify you and either send a replacement (subject to availability), offer a credit towards another purchase or issue a refund to the credit card used to make the order.